At a bustling area of SS17, Subang Jaya, there is a one-stop rehabilitation centre which provides a complete rehabilitation program and professional health-care professionals under one roof. iRehab Physiotherapy & Stroke Rehabilitation Centre was officially opened in January 2010 by a determined and strong woman, Zalilah Salleh Ghany who follows her dreams. She works hard to grow iRehab as it is now.
During an exclusive interview with Zalilah, she tells WargaBiz that Neurological rehabilitation has always been her interest since long ago. While working as a physio at several private hospitals before, she was amazed of how the brain reacts to a treatment that assists patients to achieve their recovery and to be able to perform their activities of daily living.
“I had the opportunity to undergo training program in the Medical University of Vienna, Austria where I learnt a lot about neuro rehab and robotic machines. That was the point where I felt the urge to go further with it. So I decided to quit, invest in the machines and start a rehabilitation centre.”
Following her dream to establish iRehab
Zalilah founded iRehab Physiotherapy & Stroke Rehabilitation Centre in January 2010. Located in SS17, iRehab had a humble beginning with only a small shop lot with three staff.
iRehab started as an out-patient centre where they cater to full rehabilitation programmes consisting of professional physiotherapists, occupational therapists and speech therapists. She planned her strategy for the business development diligently. As someone who has worked as a physio at a private entity before, she learned from her experience to build the rehabilitation centre.
“I saw many patients struggling to get appointments to see a physiotherapist as the queue was long. Besides, some patients had difficulties to attend rehabilitation programmes as they would require someone to accompany them, as sometimes their children may be unable to commit or take leave for every session. So, what we did was we offer transportation service where we fetch patients to and fro from our centre. We try to reduce the burden for both patients and career,” she explains.
Slowly growing iRehab
As the business grows, she started iHome later in 2015. iHome is a short-term in-patient nursing home with 24-hour coverage and nursing care. Patients will be taken care of by well-trained nurses. They also have visiting rehabilitation physician to monitor patients condition. Slowly, iRehab grows to currently have three centres; iCentre, iCare and iHome.
“We’ve put a lot of focus on our quality and making sure that our patients trust us. Some hospitals do provide the same services as us. However, at iRehab we are a private entity where we offer exclusivity for our patients. We have a one-to-one session with the same therapist and we put a lot of effort into getting updated on the patient’s progress. The centre itself has ample space to cater to a huge group and are equipped with high-technology equipment.”
Offering exclusivity to the patients
Zalilah puts her effort in making sure iRehab provides top-notch service. As she’s determined to fill in the segment that was lacking in neuro rehab, she invested a big chunk of money on acquiring robotic machines. She emphasises that they were the pioneer in the neuro-rehab areas as they were the first centre that has a robotic machine in Malaysia back in 2012.
The company also has a strong fundamental thanks to over 20 well-trained staff ready to serve their patients. They have received several recognitions for their outstanding services. Some of the awards are The Best Rehabilitation Centre and Leading Rehabilitation Advocate by SEBA as well as Gold Award in recognition of outstanding service provider by the Ministry of Human Resources, Malaysia.
Leads by example
Zalilah puts people first in her business and this value spills over into the staff’s relationship with the patients. She has strong people skills with her patients.
Even though I’m a CEO, I know every patient and their progress. It gives me satisfaction seeing our patients who once came with wheelchair and dependent in so many ways able to further progress, improve and to be able to walk again, being with our without aids. It’s a push factor for me to go forward.
Looking forward, Zalilah has set a high hope for iRehab. They want to go all over the states. If previously they fancy to build the clientele in the Klang Valley first, but now, they are confident in opening up more centres outside of Klang Valley. She hopes to set foot in her hometown, Penang and probably in Johor and East Malaysia.