TM has announced that they are resuming operations for selected TMpoint outlets. However, the reopening is only applicable for outlets located in Green Zone as declared by the Ministry of Health and the National Security Council (NSC).
The selected TMpoint outlets will reopen starting May 4, 2020
The selected outlets will now accept walk-in customers starting May 4, 2020 (Monday). But, the outlets will only operate three days a week – which is on Monday, Wednesday and Friday respectively. The outlets’ opening hours are 10AM to 4PM. The operational hours are subject to the rules set by the respective State Government.
All TMpoint outlets will follow the SOPs as stated by the government
According to TM, maximum of 3 staff and 5 customers only are permitted to enter the premise at a time to ensure social distancing. All staff and customers are required to undergo temperature checks before they are allowed to enter and those with temperature readings above 37.5°C will not be allowed to enter.
Besides, TMpoint staff and customers entering the outlets are required to wear a face mask and hand sanitisers will be made available at the counter to wash or sanitise hands before and after the visit. No handshake is allowed and keep the 1 metre distance at all time.
However, for customers residing in Yellow and Red Zones, they can contact TM customer service operations
As only TMpoints in Green Zones are allowed to resume their operations, customers residing in Yellow and Red Zones are advised to contact TM customer service operations. You may call 100 to talk to the customer service or you ca reach out to TM via live chat, social media and email by clicking here.
Customers who wish to make bill payments can proceed to pay at the TM payment kiosks located at TMpoint outlets or via other alternative channels such as Unifi’s online portal, MyUnifi app, eWallet providers and online banking.
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