The Covid-19 pandemic has affected a lot of businesses not only focusing on tourism industry. Small and independent restaurants and hawkers are severely affected too during MCO. To help those affected during these challenging times, Grab Malaysia has listed three new initiatives to support local businesses through GrabFood.
Grab Small-Biz Relief (GSR) programme
GSR programme aims to provide financial relief of up to RM 3,000 to each GrabFood small-biz which includes – micro and small enterprises, companies that do not pay SST as per MOF threshold and with average monthly sales are less than RM 30,000 on GrabFood.
The financial relief will be given in the form of a rebate for every order. Since most of the commissions paid by restaurants are used to compensate Grab delivery-partners, this rebate structure will avoid any impact to the delivery-partner’s income.
‘Local Heroes’ Campaign
Grab Malaysia also launched a campaign to boost visibility for small and independent local restaurants across various digital channels. The campaign has successfully started on April, 1st, hoping it can generate more awareness for the small, independent restaurants and hawkers.
Zero commissions on all digital payments via WhatsApp or Facebook
Many restaurants have shifted towards digital channels once MCO was announced. However, Grab merchants are now facing thinner margins due to commissions required to cover delivery and other transaction costs. To help small merchants to expand their reach during MCO, Grab are offering two new alternative channels to help its merchants at 0% commission.
Grab is giving its eligible merchants a customised GrabPay link which allow them to accept payments via WhatsApp, Facebook or phone order. With this initiative, eligible merchants can receive direct payments via chat, free of charge. For customers, they will be able to earn GrabRewards points as well.
Secondly, for GrabFood orders, they will waive all commissions if customers choose to pick up the food themselves.