- CS Laundry was started in 1997 and managed to sustain despite went through the challenging economy and Asian financial crisis on the same year
- Lim was a former sales and technical advisor for the laundry systems of a public-listed company
- His clients has been using his laundry service since 90’s and their relationship has lasted over 10 years
Everyone think laundry is an easy job, but do you know about the story behind a successful laundry system? We wear clothes and wash it almost every day, this means that the laundry service is crucial in the market. In the local laundry service scene, CS Laundry System by 59-year-old Lim Jit Wei is leading the way.
Mr Lim never gave up on a business he started in 1997, believed in and managed to overcome the challenging economy and Asian financial crisis of 1997 till today. Yes, he started his business on the year where the economy is not that great, but he has overcome it and manages the business till today.
A former sales and technical advisor
Prior to starting his own business, Mr Lim was a former sales and technical advisor for the laundry systems of a public-listed company. However, the company that he was working didn’t last long due to a few factors. To bounce back, he got the idea of starting his own laundry system company armed with his experience and knowledge. He thought and believed there was still opportunity in the area of sales and services relating to commercial laundry equipment and that’s when he makes his idea realistic. Although it was a tough time when it first started, but the journey continue as four other partners joined in 1998.
Establishing a strong relationship with clients
Over the years, he has built a strong relationship with his clients. His first clients were those in the industry who had known him when he was working as the advisor and dealt with him over the last 10 years. On top of that, CS Laundry System is the hotels and retail laundry services providers. Besides being a laundry service providers, CS Laundry also provide repair services and also supplied commercial laundry equipment such as laundry machines that the company brought from the US and Europe.
“Everyone wear clothes, and I think that all people need laundry services the day they learn to cloth themselves,”
Achieving the utmost goal
Currently, the company is offering full-scale commercial laundry equipment services to the customers. From designing, supplying and commissioning, all these are the services that the company proud of. For Mr Lim, business is about keeping with the times, as well as with tradition. On top of good quality product, services are one of the main key that CS Laundry never neglects as they are constantly building a good relationship with customer. Mr Lim believe this is the most crucial part of a business.
“We have followed our company vision and mission since the day we started this business. To me, following the company direction is crucial as it leads you to achieve the goal you want,” says Mr Lim.
The new era for self-service laundry
To keep the business remain strong, Mr Lim also brought in vended self-service laundry equipment that the operators could run 24 hours. This has helped the users to use them easily without the hassle of time constraint as most of the laundry shops only opened at a certain time.
Today, CS Laundry has more than 30 staffs as compared to when it first started with only 4 staffs. Loyalty is what Mr Lim look for when he hire a staff. Knowledge and experience can be train over the years, but loyalty is an attitude. Mr Lim also added that team work is very important. However, as a leader in the company, he believed that be passionate in what we doing are equally important. Take as example, Mr Lim has worked in the industry for over 20-30 years but he never gets boring of it as it is what he passionate about since the first day he step into the work.
“Very often people say customer’s comes first, and that’s what we really believe in. Over the years, CS Laundry System has encountered a lot of challenging issues, however, this has made us stronger and know the best way to handle a customer. Although we are not the best yet, but CS Laundry System team are striving every day to provide the best to the customer.”
To conclude the interview, Mr Lim shares that CS Laundry System is planning to expand their business to overseas such as Indonesia, Cambodia and Vietnam in the near future. He added that their top priority will always be the client’s need.