Raj’s Banana Leaf’s Bangsar outlet was issued temporary closure order after gaining overnight infamy from a video showing its staff members washing dishes in a puddle of murky water. The video, which has been circulating on social media since Tueday (29 May 2018), has since garnered over 270,000 views and 6800 shares. It’s clear they made a mistake, but it doesn’t mean we can’t learn something out of it. Here are 3 lessons that we can learn from and be better.
Letting your staff members know the business’s mission, vision or purpose
A Facebook statement posted by the restaurant manager stated that Raj’s Banana Leaf will continue to monitor the hygiene of the restaurant and that strict action will be taken against the staff involved in the act. However, what’s the use of penalising your staff? It’s more important to instil the business’s mission, vision and purpose in them. They need to be excited about the business. When the staff works with a common goal, the emotional connection developed is priceless. Make sure your staff are proud of what they’re doing.
There is always a consequence with every choice made
While netizens have expressed their disgust and disbelief at such a sight, the management has claimed that the problem stemmed from new workers. Yes, the business made a mistake. It was an accident. However, whether I was something your team did or it was something under your agency’s responsibility, putting the blame on others is not a wise choice. Obviously, you shouldn’t take responsibility for something you didn’t do, but don’t try to deflect blame. Even if the issue wasn’t directly your fault, the responsibility is under you, and this includes appointing an unreliable worker.
Know your business operation in and out, including workplace hygiene
In a statement made by the Deputy Director of the Health Department from DBNK, Chandrakant Patel, he said that the restaurant did not have proper washing facilities. Hygiene is considered to be a measure of people’s way of life. And when it comes to the workplace, cleanliness and personal hygiene are of utmost importance too. The simple act of providing sufficient and proper facilities is one way you can give your employees a good level of comfort. Hear what your staff have to say, especially those you deemed unimportant. If your staff cannot trust you with their problem, how can you expect your customers to trust you?